Terms and Conditions

Terms and Conditions

Effective Date: January 20th, 2025

These Terms and Conditions ("Terms") govern your access to and use of the website [www.spoonful-stl.com] and any products, services, or features offered by A Spoonful of Sugar, LLC (referred to as "we," "our," "us"). By accessing or using our website and services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Use of Our Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of our Services complies with all applicable local, state, national, and international laws, regulations, and rules.

2. Account Registration

To access certain features of the Services, you may need to create an account with us. By registering for an account, you agree to provide accurate, current, and complete information, and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.

If you believe your account has been compromised, you must notify us immediately at Privacy@spoonful-stl.com

3. User Conduct

You agree not to:

Use our Services for any illegal, fraudulent, or malicious activities.
Infringe upon the intellectual property rights of others.
Harass, defame, or harm others through the Services.
Interfere with or disrupt the Services or servers.
Upload, transmit, or distribute viruses, malware, or any harmful code.
Attempt to gain unauthorized access to our Services or any related systems.

Failure to comply with these conditions may result in suspension or termination of your access to our Services.

4. Products and Services

All products or services provided through our website are subject to availability. We reserve the right to limit the quantity of products and services, refuse or cancel any order, or terminate accounts at our sole discretion.

While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or other content on the website is free from errors. If an error occurs, we reserve the right to correct it, including adjusting the price or availability of a product.

5. Payments and Billing

If you make a purchase through our Services, you agree to provide accurate and complete billing information. By submitting your payment, you authorize us to charge the payment method for the total amount of your order, including any applicable taxes and fees.

We may use third-party payment processors to handle payments. You agree to comply with the terms and conditions of such processors.

If you are billed on a recurring basis, you authorize us to automatically charge your payment method at the intervals specified during the checkout process unless you cancel your subscription.

6. Intellectual Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, images, and software, are owned by A Spoonful of Sugar, LLC or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, or otherwise use any of the content from our website without our express written permission, except as permitted by law or these Terms.

7. Privacy

Your use of our Services is also governed by our Privacy Policy, which can be found at https://spoonful-stl.com/privacy-policy . By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by A Spoonful of Sugar, LLC. We are not responsible for the content, privacy policies, or practices of third-party websites. You access these third-party links at your own risk.

9. Termination

We reserve the right to suspend or terminate your access to our Services, without notice, for any reason, including if we believe you have violated these Terms or engaged in fraudulent or illegal activities. Upon termination, your right to use our Services will immediately cease.

10. Disclaimers and Limitation of Liability

Disclaimer of Warranties: Our Services are provided "as is" and "as available," without any warranties or representations, express or implied. We do not guarantee that our Services will be error-free or uninterrupted.

Limitation of Liability: To the fullest extent permitted by law, A Spoonful of Sugar, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from or in connection with your use of our Services.

In no event shall our liability exceed the amount you paid to us for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless A Spoonful of Sugar, LLC and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or any rights of third parties.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Missouri and the City of Saint Louis, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms shall be resolved in the courts located in Saint Louis, Missouri, and you consent to the exclusive jurisdiction and venue of such courts.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

A Spoonful of Sugar, LLC

2800 McNair Ave, Saint Louis, MO 63118

Privacy@spoonful-stl.com

314-328-1048

Return and Refund Policy

Refund Policy

Effective Date: January 20th, 2025

At A Spoonful of Sugar, LLC ("we," "our," "us"), we are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the circumstances under which we offer refunds and the process to follow in order to request one.

1. Refund Eligibility

Refunds are available under the following conditions:

Physical Goods: We offer a refund for physical products only if they are returned in new, unused condition, and with all original packaging within 24 hours of purchase for food items and within 30 days of purchase for retail items. You will need to provide proof of purchase to be eligible for a refund.
Digital Products: Due to the nature of digital goods, we generally do not offer refunds once the product has been delivered or downloaded. However, if you experience technical issues preventing you from accessing the product or if the product does not match the description, please contact us to request a resolution.
Subscription Services: For subscription-based services, we offer a 30 day money-back guarantee. If you are not satisfied with the service within this period, you can request a full refund. After the 30 day period, we do not offer refunds for subscriptions.
Defective or Damaged Products: If you receive a defective or damaged product, we will issue a full refund or replace the item at no additional cost. Please contact us within 30 days of receiving your product for assistance.

2. Non-Refundable Items

The following items are non-refundable:

Gift cards
Downloadable software or content
Products marked as "Final Sale" or "Non-returnable"
Services that have already been performed

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact Us: Reach out to our customer support team at helpme@spoonful-stl.com within 24 hours for food purchases and deliveries or 30 days for retail purchases or deliveries.
Provide Necessary Information: In your request, include the following details:
- Order number
- Proof of purchase (e.g., receipt, invoice)
- A description of the issue (e.g., defective product, incorrect item, or dissatisfaction with the service)

Return Process (if applicable): If you are requesting a refund for a physical product, we will provide you with return instructions. You are responsible for the return shipping costs unless the item is defective or damaged.
Refund Approval: Once your refund request is approved, we will process your refund within 7–10 business days to the original payment method used.

4. Refund Processing Time

After your refund request is approved, please note the following:

Cash Payments: Cash refunds are available on the same day of a transaction. Afterwards, any "cash refund" will be returned as a store gift card or voucher in the exact amount of the original purchase price. There are no exceptions to this policy.
Credit Card Payments: Refunds to credit or debit cards can take 5–10 business days to appear on your statement, depending on your bank or payment provider.
Other Payment Methods: Refunds through other payment methods (e.g., Cash App, AfterPay, gift cards or vouchers) may take additional time depending on the processing times of those services.

5. Exchange Policy

If you receive a product that is defective, damaged, or incorrect, we will gladly offer an exchange for the same item (subject to availability). If an exchange is not possible, we will issue a full refund as outlined in the Refund Eligibility section.

6. Shipping Costs

If you are requesting a refund for a physical product, and the return is due to an error on our part (e.g., damaged or incorrect items), we will cover the return shipping costs. In all other cases, you will be responsible for the cost of return shipping.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or need assistance with your refund request, please contact us at: